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My old internet provider had a function on their website that would do something to fix your Internet connection from their end. I lost internet one day and went to use it, but they replaced the mobile version of their website with a page telling me to download the app. Fine, I’ll download the app, which is clearly just a wrapper for the website. But for some reason you can’t access that function through the app.
One of the best days of the last two years was when att fiber rolled into my neighborhood and I got to cancel Xfinity. All telecoms are evil but there’s a special place in hell for Comcast.
